Frequently asked
questions
Do you need some help with something or do
you have any questions?
Are your products brand new?
Yes, all our products are brand new, except for some refurbished
What is your return policy?
You can return products within 7 days of delivery if they are in excellent condition with the original box and receipt.
What is the warranty period?
We offer a 3-month warranty for all products. If your product develops a fault within this period, we will repair it free of charge.
How do I contact customer support?
You can contact us through our website’s contact form or by sending an email to info@glamourshop.co.za
What is the process for returning a product?
To return a product, please contact us through our website’s contact form or email, and we will provide you with a return merchandise authorization (RMA) number. You will need to send the product back to us with the RMA number and a copy of the receipt.
Can I exchange a product for a different one?
Yes, you can exchange a product for a different one within the first 7 days of delivery. Please contact us to discuss the exchange process.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
How do I know if a product is in stock?
Product availability is indicated on each product page. If a product is out of stock, you can request to be notified when it becomes available.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request.
What are your shipping options and rates?
We offer various shipping options, The Courier Guy, PEP Courier, express courier. Shipping rates are calculated based on the weight and destination of your order.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method. Estimated delivery times are indicated on each product page.
What Payment methods do you Accept?
We accept EFT and cash deposits strictly into our FNB bank account. We also support card payments via PayFast. (No cash on delivery is accepted.)
Have any other questions?
Don't hesitate to send us an email with your
enquiry or statement at:
info@glamourshop.co.za